Chat Agents

AI agents handling text-based conversations across WhatsApp, Web Chat, Email, SMS, Instagram, and Messenger.

Topology view

Add a chat agent from a template

— ship in minutes, not days
Supervisor
Customer Support Triage

Supervisor that routes to specialists.

Specialist
Billing & Payments

Statements, payments, EMI, disputes.

Specialist
Order Status & Returns

eCommerce order lifecycle.

Specialist
Account Help & KYC

Account questions, KYC reverify.

Specialist
Tier 1 Tech Support

Common product issues, troubleshooting.

Active chat agents
7
Conversations (7d)
8,105
Avg resolution
56.4%
Avg confidence
0.83
Avg handle time
1m 30s
Top channel
WhatsApp
62% of volume
Front Desk Triage
v2.4
active

Routes incoming conversations to specialists.

EnglishHindiHinglish
7d
4,287
Resolution
31%
Confidence
0.79
AHT
42s
Top intent · card.statement.request — 412 last 7d
RSRahul Sharma
Edited 3 days ago
Billing Specialist
v3.2
active

Handles statements, EMI, late fees, dispute initiation.

EnglishHindiHinglish
7d
1,422
Resolution
78%
Confidence
0.86
AHT
1m 52s
Top intent · card.statement.request — 412 last 7d
SPSneha Patel
Edited 3 days ago
Cards Specialist
v2.1
active

Credit and debit card queries, replacement, limits, blocking.

EnglishHindiHinglish
7d
982
Resolution
71%
Confidence
0.83
AHT
1m 35s
Top intent · card.statement.request — 412 last 7d
SPSneha Patel
Edited 3 days ago
Loans Specialist
v1.8
active

Home loan, personal loan, EMI changes, top-up eligibility.

EnglishHindiHinglish
7d
614
Resolution
64%
Confidence
0.78
AHT
1m 35s
Top intent · card.statement.request — 412 last 7d
RSRahul Sharma
Edited 3 days ago
Investment Advisor
v1.3
active

Mutual funds, SIP, ELSS queries with advisory disclaimers.

EnglishHindiHinglish
7d
422
Resolution
58%
Confidence
0.74
AHT
1m 35s
Top intent · card.statement.request — 412 last 7d
RSRahul Sharma
Edited 3 days ago
KYC Helper
v2.0
active

KYC re-verification, document upload guidance, vision-driven OCR.

EnglishHindiHinglish
7d
287
Resolution
81%
Confidence
0.88
AHT
1m 35s
Top intent · card.statement.request — 412 last 7d
SPSneha Patel
Edited 3 days ago
Fraud Triage
v1.5
active

Identifies fraud signals and escalates with structured incident report.

EnglishHindiHinglish
7d
91
Resolution
12%
Confidence
0.91
AHT
1m 35s
Top intent · card.statement.request — 412 last 7d
AKArjun Krishnan
Edited 3 days ago
Wealth Management Specialist
v0.3
draft

Premier wealth queries: PMS, AIF, structured products.

EnglishHindiHinglish
7d
0
Resolution
0%
Confidence
—
AHT
1m 35s
Top intent · card.statement.request — 412 last 7d
RSRahul Sharma
Edited 2 days ago

Channels deployed

Where your chat agents are running
WhatsApp
Agents
8
7d volume
8,105
OperationalView channel
Web Chat
Agents
8
7d volume
8,105
OperationalView channel
Email
Agents
2
7d volume
4,901
OperationalView channel
SMS
Agents
0
7d volume
0
OperationalView channel
Instagram
Agents
0
7d volume
0
OperationalView channel
Messenger
Agents
0
7d volume
0
DegradedView channel

Recent chat conversations

Open inbox →
AgentCustomerChannelIntentOutcomeDurationWhen
Billing SpecialistPriya MenonWhatsAppcard.statement.requestResolved by AI2m 14s1m ago
Cards SpecialistRohit VermaWeb Chatcard.replacementResolved by AI3m 41s3m ago
Front Desk TriageAnita RaoWhatsApploan.topup.eligibilityHanded off1m 02s6m ago
KYC HelperVikram ShahWeb Chatkyc.reverifyResolved by AI4m 58s9m ago
Investment AdvisorMeera IyerWhatsAppmf.sip.setupHanded off5m 22s12m ago
Billing SpecialistKaran MalhotraEmailcard.latefee.waiverAbandoned1m 47s15m ago
View all conversations in Inbox