Agent topology

Supervisor → specialists routing graph for the workspace.

Front Desk Triage
v2.4 · 4,287/7d
Billing Specialist
v3.2 · 1,422/7d
Cards Specialist
v2.1 · 982/7d
Loans Specialist
v1.8 · 614/7d
Investment Advisor
v1.3 · 422/7d
KYC Helper
v2.0 · 287/7d
Fraud Triage
v1.5 · 91/7d
Voice Front Desk
v3.0 · 1,820/7d
UPI Dispute Voice
v2.2 · 380/7d
Outbound KYC Reminder
v1.1 · 1,247/7d
Card Damage Inspector
v1.4 · 142/7d
Cheque Vision
v1.0 · 67/7d
Wealth Management Specialist
v0.3 · 0/7d
Outbound Loan Cross-sell
v0.1 · 0/7d
Supervisor Voice Vision Chat specialistEdges represent routing relationships. Click a node to inspect.
Supervisor: Front Desk Triage (v2.4) — routing rules
  1. #1intent matches card.*Cards Specialistagent
  2. #2intent matches loan.*Loans Specialistagent
  3. #3intent matches billing.*Billing Specialistagent
  4. #4intent matches kyc.*KYC Helperagent
  5. #5language is regional and not English/HindiBFSI Tier 1 (Human)team
  6. #6sentiment starts at 'frustrated'BFSI Tier 1 (Human)team
  7. #7fallbackHandle in triage with general KBagent
Routing analytics — last 7 days
Cards Specialist28%
Billing Specialist24%
Loans Specialist14%
KYC Helper9%
Investment Advisor7%
Human (Tier 1)12%
Handled in triage6%