Customer support across Instagram DMs, story replies, and comments
Connected · @hdfc_smart_care · Verified businessLinked Page: HDFC Smart BankingLast sync: 2 min agoToken: Valid · expires in 47 daysAuto-refresh on
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DMs received today
142
+12%
Story replies today
28
+34%
Comments responded
47
+8%
Active conversations
14
live
Avg response time
4m 32s
within 24h
Engagement rate
8.4%
+1.2pp
Volume — last 7 days
DMs · story replies · comments (stacked)
Mon
Tue
Wed
Thu
Fri
Sat
Sun
DMsStory repliesComments
In 24h messaging window
38
Free-form replies allowed
4 windows expiring < 6h
- @nikhil_p5h 12m
- @isha_b3h 04m
- @dev_p2h 18m
- @sara_ali55m
Top intents on Instagram
Card application status84
Offers & promotions71
Branch / ATM info58
Loan eligibility41
Complaints26
Sentiment
Positive68%
Neutral24%
Negative8%
Recent story replies
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