Analytics
Workspace dashboards, Auto-QA, AI insights, evaluations and simulations.
Filters:
Auto-refresh · 5m
Avg conversation length
6.4 turns
+0.3 vs prev
First-touch resolution
58.2%
+1.8 pp
Reopen rate
4.7%
-0.6 pp
Cross-channel rate
11.2%
+2.1 pp
Idle > 24h open
184
needs sweep
Median TTR
9m 12s
-1m 04s
% via AI only
67.2%
+3.4 pp
Tagged volume
92%
auto + manual
Volume by hour-of-day
Volume by channel (30d)
Resolution trend
Tag distribution
card-issue 2400
billing 2200
kyc 2000
loan 1800
account 1600
voice-quality 1400
complaint 1200
feedback 1000
Top performing
Card statement download
92% res
Late fee waiver
64% res
EMI conversion
88% res
Card block / hotlist
96% res
Cheque book request
91% res
Needs attention
NEFT / IMPS issue
69% res
Loan eligibility
78% res
KYC update
72% res
Dispute transaction
41% res
Account balance
99% res