Joules to Watts
Solv AI
Customer support platform
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Settings

Settings

Configure your workspace, channels, AI, security, and developer tools.

Workspace
GeneralPlan & billingMembers & rolesTeams & assignmentBrand & appearanceCustom fieldsTags & macros
AI Configuration
AI AgentsDefault LLM providerKnowledge sourcesGuardrails & policiesMultilingual
Channels
WhatsAppVoiceEmailWeb ChatSMSInstagramMessenger
Routing & SLAs
Routing rulesSLA policiesBusiness hoursHoliday calendarAuto-assignmentEscalation paths
Quality & Compliance
Auto-QA scorecardsRetention policiesPII redactionData export (DSAR)Audit logCompliance postureData residencyEncryption keys (BYOK)
Developer
API keysWebhooksEvents streamOAuth applicationsRate limitsAPI documentationIntegrations
Security
Sign-in methodsIP allowlistSession policies2FA enforcementSSO (SAML/OIDC)SCIM provisioning

Retention policies

Conversation, transcript, and recording retention windows.

Coming in next build step

Empty for now

This surface will be wired up in an upcoming build step.